SHIPPING AND DELIVERY

GENERAL

We provide complimentary shipping locally! (excluding Sabah, Sarawak & Labuan). Shipping fees will be calculated at check out once you input your delivery address.

We ship Monday to Friday excluding public holidays and weekends. All orders will be processed within 3 business days for dispatch upon which an Dispatch Confirmation email will be emailed to you. You may track your parcel with the tracking code provided on the email. All deliveries will be attempted at least once,  and all parcels require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm; please note, we cannot deliver to P.O Boxes. If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted delivery card will be left. Please follow the instructions left on the delivery card to arrange redelivery or schedule a pick up at your local delivery centre or post office.

For security reasons, all Maarimaia online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

DELAYS

Delivery times stipulated are just estimates. Delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, Customer Care will contact you immediately.

ORDER TRACKING

Once your order has been dispatched, you will receive an email containing an air waybill number, which you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by Order Status.

INSURANCE

Maarimaia insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Maarimaia and transfer of responsibility in the same way.

IMPORTANT INFORMATION

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum

Our delivery time starts from the moment an order is accepted and includes a 72 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 6 business days for shipments to be dispatched

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

Delivery within Peninsular Malaysia, Sabah & Sarawak.

MALAYSIA

Enjoy free local door-to-door delivery within Peninsular Malaysia on us! There will be a delivery fee charged for order to Sabah, Sarawak & Labuan. Fees will be calculated at checkout. All deliveries will be attempted within 3 working days from the day the dispatch confirmation email is sent to you. Delivery will be attempted at least once at your specified address. To ensure you receive your parcel in the shortest time possible, please indicate your preferred shipping address and contact details clearly and completely at the check out page to facilitate your order’s delivery attempt.

Should you be unavailable to receive your parcel when delivery is first attempted, please follow the instructions on the attempted delivery card. Subsequently, if your delivery fails, your parcel will be returned to our warehouse and would be checked back into our inventory system.

Delivery times are estimates and start from the date of dispatch. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

FLAT RATE INTERNATIONAL DELIVERY

Enjoy flat rate international shipping based on your locations. All shipping charges will be calculated automatically during check out based on your shipping location.   You may have the option for STANDARD or EXPRESS delivery, which you can choose at the check out summary page which will incur different delivery costs. All standard deliveries will be attempted within 20 business days from the day the dispatch confirmation email is sent to you and may take shorter or longer depending on your location and your chosen delivery service. We cannot deliver to post boxes so please ensure you provide a valid and accurate mailing address.

Please contact us at customercare@maarimaia.com if you have any queries regarding delivery and shipping times and costs.

CUSTOMS/IMPORT DUTIES

shipping-rates

Maarimaia ships on a DDU ( delivery duty unpaid ) basis. Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. As the recipient , you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Please note, we are unable to refund duties and taxes for international orders that are returned. Please contact your local customs offices for more information regarding duties and taxes.

© MAARIMAIA. ALL RIGHTS RESERVED. 
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