Returns

Return Policy 

Not quite right? We want your purchased item to fit you perfectly. We aim to portray the product(s) in its truest form – size, shape, colour. Please check the Size and Fit tab to facilitate your decision making process. Please check your size and measurement to ensure best fit.

Please allow for 20% colour discrepancy as products may appear different in different screen resolutions/brightness/colour. For handwoven fabric, subtle variations in colour, print or texture are the signatures of the human hand. An exchange for this reason will be gauged on a case to case basis.

Kindly take note of the following:

  1. All original garment tags, packaging, and garment bags if any MUST BE intact for product(s) due for a return. Products returned otherwise will be STRICTLY declined for returns.
  2. Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Please do not wear any perfume, moisturisers, makeup,deodorant or other substances that will transfer onto the item while trying. Stained or discoloured items will be duly declined.
  3. All returns must be returned in the original Maarimaia delivery box, together with the completed Return slip and original SALES INVOICE. These documents are provided with your shipment.
  4. Kindly allow us up to 7 business days to process your return once received. At the moment, we are not able to offer an exchange on returned items. If you would like to exchange for size/colour, please return your item for a refund and place a new order. Returns will be made strictly via STORE CREDIT. We do not process cash refunds.
  5. For RETURNS that are successfully processed, the returns will be made via STORE CREDIT discount code within 5 working days. The value of the shop credit will be the paid price of returned item(s), in USD and credited in the form of a discount code. Store credit for international returns are pegged to prevailing exchange rates stated by Malaysian banking and financial institutions. The store credit can be used to make any purchase with the same value or higher ( top up the difference in amount) on our site within 2 months from the date of refund. If the item you redeem with the store credit code is lower than the original item, the difference will not be refunded . Unused credit will eventually be voided upon expiry. Shop credit is STRICTLY NOT exchangeable for cash.
  6. All returns MUST be delivered using a registered delivery service with TRACKING CODE. Return shipping costs will be be borne by you. Original shipping charges and any customs duties and taxes will not be refunded. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to themselves until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss of any item(s) you have chosen to send
  7. Sales/promotional (bought with promotional codes) items are final; therefore not eligible for refund.
  8. Maarimaia reserves the right to decline /amend the exchange/return policy on a case by case basis. 

 

How To Return 

Kindly follow the steps below to return an item: 

  1. Email customercare@maarimaia.com within 7 days of receipt to advise us of your order number and the reason for return. We will issue you with a RMA number via email.

  2. Complete the RETURNS form that was sent together with your shipment and make your own arrangement to return the items to us through any registered delivery company with tracking number. Please indicate the preferred size for exchange on your RETURNS form. Include the RETURNS form along with the SALES INVOICE with your return shipment.

  3. Check that the product has the original tags and is placed in its original packaging, unworn and unwashed.

  4. All returns must be sent back to us within 3 days after the return is initiated (when you received your RMA number)

  5. The product is your responsibility until it reaches us. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to themselves until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss of any item(s) you have chosen to send. Use a registered courier/delivery service with a tracking code for added security.

  6. Upon receipt, we will inspect and process your return request and an email of receipt and course of action will be sent to you.

  7. We will advise you on the returns address via email once you have initiated a returns request.

  8. Please contact our customer care team by emailing customercare@maarimaia.com if you have any further questions.

Store Credit

Maarimaia’s store credit is credited in the form of a unique code which we will email to you when your returned parcel is completely processed, kidnly allow 5 business days for this.

The value of the shop credit will be the paid price of return item(s), in USD and sent to you in the form of a store credit code via email directly. Store credit for international returns are pegged to prevailing exchange rates stated by Malaysian banking and financial institutions. The store credit can be used to make any purchase on our site within 2 months from the date of refund.

The store credit can be used to make any purchase with the same value or higher ( top up the difference in amount) on our site within 2 months from the date of refund. If the item you redeem with the store credit code is lower than the original item, the difference will not be refunded . Unused credit will eventually be voided upon expiry. Shop credit is STRICTLY NOT exchangeable for cash.

If you do not receive your store credit after your parcel has arrived at our warehouse ( check through tracking code provided by your chosen registered delivery company), please contact us through email and we will rectify the situation ASAP! Thank you in advance for your understanding and patience.

Please contact our customer care team by emailing customercare@maarimaia.com if you have any further questions.  

Sale Items

Unfortunately, sale items/ items bought on discount codes cannot be returned or exchanged.

ONLY REGULAR priced items may be returned or exchanged.